This Privacy Policy has been written to explain to you, users of our websites and clients, what data we collect, how we use it, and our adherence to both local and international regulations such as the GDPR.
The terms ‘we’, ‘our’, and ‘us’ used in this Privacy page refer to Medilink International Agency (China) Co Ltd; more commonly referred to as Pacific Prime - hereinafter refered to as Pacific Prime - Find our company contact details using this link.
In all things related to data collection and protection, we strive to implement and follow modern industry practices. Where possible we have adopted practices that ensure we are compliant across borders. The information contained within this privacy policy meet or exceed the following generally accepted data principles:
How we meet these policies is explained throughout this document.
As an insurance agent, Pacific Prime is contractually obligated to collect and retain certain personal data of both potential and existing clients. The data collected reflects what is required by insurers in order for the insurer to offer quotes, fulfill applications, underwrite, and enable coverage.
The personal data collected can include some or all of the following:
The above list also applies to businesses that Pacific Prime sells to. For businesses, additional data might also be requested by the insurer. This could include:
Pacific Prime sells insurance cover to families. This means that a child's data may need to be collected, as is contractually required by an insurer. With all data collected for children under 18, Pacific Prime will contact the parents or guardian of the children to first gain consent and to explain what data is being collected and why.
In situations where we are dealing with a minor (any person under the age of 18) as the primary policy holder (e.g., a student going overseas contacts us looking for insurance) we will contact the parent or guardian of the minor and ensure that consent for requested data is provided. Parents or guardians will be involved in ALL communication and any decisions made.
Officially employed Pacific Prime staff are the only persons approved to gather, handle, maintain, and use users’ personal data. Generally, this will be handled by people on our sales staff, but such data can also be handled by staff in Pacific Prime’s renewals, claims, administration, accounting, marketing, and client support departments, or by individuals among our principals and leadership.
All data gathered by Pacific Prime is furnished by users of their own accord as long as their explicit consent is provided (see section below). You reserve the right to question what data is collected and why. User data may be collected across various mediums. Mediums where Pacific Prime collects data include:
By using this website, you consent to the collection and use of your personal data as described in this document. This consent is deemed to be entirely voluntary with data only being collected when contractually necessary, as required by law, or for marketing purposes.
Where required by applicable law, we will seek your explicit consent to collect, process, and use the personal data described in this document. In all cases, data requested will only be what you freely give. You maintain the right to refuse to provide your data along with the right to request to view or delete the data we have collected from you at any time.
It is important to note however that refusal to provide data that is contractually necessary, or data that you are legally obligated to cover will result in our inability to offer you our products or services. The use of this website will also not be possible.
If you would like to change/modify your consent please follow the contact information in the What control do I have over data and how do I change my consent? section of this document.
Pacific Prime gathers information from users for two purposes:
Pacific Prime uses data gathered from users to facilitate the sales, purchase, underwriting, payment, administration, use, and renewal of various insurance and financial products and services. We may also use personal data for marketing purposes related to the sale, purchase, underwriting, payment, administration, use, and renewal of various insurance and financial products.
In all cases, consent will be required. You can change your consent/Request to view your data that we have collected at any time by following the information in the What control do I have over data and how do I change my consent? section below
Any user data collected by Pacific Prime is shared only internally within our offices, and with relevant licensed insurance companies, insurance agents, third party administrators, and third party service providers, as it directly applies to the wishes of the user. Any personal data regarding a particular user is also available to them upon request. We may also share requested user information with governmental authorities as required by law and local regulations.
Pacific Prime does not share user data with any third parties outside of relevant insurance companies, insurance agents, third party administrators, third party service providers, or governmental bodies, and does not sell user data under any circumstances.
Pacific Prime stores data for as long as a user is a client or can reasonably be considered a potential customer without having notified us of their intention to opt out of any marketing communications. Beyond this, users that purchase products or services through Pacific Prime will have their data stored for up to seven years following the end of their business with us, as such data may be needed for reasons related to taxation, governmental, and financial compliance.
Users can be notified of and amend any of their data collected by us, as well as opt out of receiving any marketing promotions from us. You also maintain the right to be forgotten (request that Pacific Prime delete all of your personal data) To do so, please send notification to Pacific Prime at the following address:
Data Privacy Protection Officer
21th Floor, Crystal Century Tower,
Jing An District,
Shanghai,
200041, China
Alternatively, users can contact us at info@pacificprime.com, or by using the page found at this link.
Failure to notify us of a desire to ‘opt out’ of marketing promotions will be interpreted as an agreement to allow Pacific Prime to continue using your personal data for voluntary marketing purposes.
Pacific Prime only collects data provided to us directly by users, and only shares said data internally and with relevant third parties as instructed by users. We also maintain up-to-date data protection practices to ensure the proper and safe handling of user data, both internally and externally.
Again, we do not sell user data, or share it with third parties not directly applicable to the sales, purchase, underwriting, payment, administration, use, and renewal of insurance products for the user.
As such, it is highly unlikely that our gathering, storage and sharing of user data will have any negative effect on users.
All of Pacific Prime’s data collection, protection, and usage policies are fully in line with international regulations, including the European Union’s General Data Protection Regulation and The China National Institute of Standardization (CNIS). Furthermore, all users have the ability to view and alter any submitted user data. Thus, the Pacific Prime Privacy Policy is unlikely to cause objections or complaints.
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